Information We Collect
When you use avorynexal's budget monitoring platform, we collect different types of information to provide you with personalized financial insights. We're transparent about what we gather and why it matters for your experience.
This includes details you voluntarily share when creating your account, setting up budget categories, or reaching out for support.
- Contact details: name, email address, phone number
- Account credentials and security preferences
- Financial institution connection details (encrypted)
- Budget goals, spending categories, and personal targets
- Communication preferences and notification settings
- Support inquiries and feedback you send our way
We also automatically collect technical information when you interact with our platform. This helps us improve functionality and keep your data secure. Think of it as the digital equivalent of knowing which doors people use most often in a building – it helps us make better design decisions.
How We Use Your Data
Every piece of information we collect serves a specific purpose in making your budget monitoring more effective. We don't collect data just for the sake of having it.
| Data Type | Primary Purpose | Legal Basis (Australia) |
|---|---|---|
| Financial Data | Budget analysis and spending insights | Legitimate Interest |
| Contact Information | Account management and support | Contract Performance |
| Usage Analytics | Platform improvement and security | Legitimate Interest |
| Communication Preferences | Personalized notifications | Consent |
Under Australian privacy laws, we process your information based on various legal grounds. Most of our data processing falls under "legitimate interest" – meaning we have valid business reasons that don't override your privacy rights. For marketing communications, we always seek your explicit consent first.
Information Sharing
We don't sell your personal information. Period. However, running a secure financial platform means we work with trusted partners who help us deliver our services effectively.
These are companies that help us operate avorynexal, each bound by strict contractual obligations to protect your data:
- Cloud hosting providers for secure data storage (AWS Australia)
- Payment processors for subscription management
- Email service providers for account notifications
- Analytics tools to understand platform usage patterns
- Customer support platforms to manage your inquiries
- Security monitoring services to detect threats
We may also share information when legally required – such as responding to court orders or regulatory investigations. In such cases, we'll notify you unless legally prohibited from doing so.
Your Privacy Rights
Under Australian privacy legislation, including the Privacy Act 1988, you have substantial control over your personal information. These aren't just theoretical rights – we've built practical ways for you to exercise them.
Request a complete copy of the personal information we hold about you. We'll provide this within 30 days at no charge.
Update or correct any inaccurate personal information. Most corrections can be made directly in your account settings.
Request complete deletion of your account and associated data. We'll retain some information for legal compliance as required.
Limit how we use your data while maintaining your account. Useful if you're disputing information accuracy.
Export your data in a machine-readable format to transfer to another service provider if desired.
Object to specific uses of your data, particularly for marketing purposes or automated decision-making.
To exercise any of these rights, simply email us at help@avorynexal.com or use the privacy controls in your account dashboard. We'll respond within 30 days and won't charge fees unless your request is clearly excessive or repetitive.
Security Measures
Protecting your financial information isn't just good practice – it's fundamental to everything we do. We employ multiple layers of security that meet and exceed Australian financial services standards.
Our security infrastructure includes enterprise-grade encryption, secure data centers, and continuous monitoring systems.
- 256-bit SSL encryption for all data transmission
- AES-256 encryption for stored data at rest
- Multi-factor authentication options for your account
- Regular security audits and penetration testing
- 24/7 threat detection and response systems
- Automated backup systems with secure off-site storage
- Network segregation and access controls
- Regular security training for all staff members
While we implement robust security measures, online security is a shared responsibility. We recommend using strong, unique passwords, enabling two-factor authentication, and keeping your contact information current so we can reach you about any security concerns.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention schedules based on their purpose and regulatory requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of service + 7 years | Legal compliance and tax records |
| Transaction Data | Duration of service + 7 years | Financial regulations compliance |
| Usage Analytics | 24 months | Service improvement purposes |
| Support Communications | 3 years after resolution | Service quality and training |
| Marketing Preferences | Until you opt out | Ongoing consent management |
When data reaches the end of its retention period, we securely delete it using industry-standard data destruction methods. Some information may be retained longer if required by Australian law, such as records needed for tax compliance or fraud prevention.
International Data Transfers
While avorynexal primarily operates within Australia, some of our service providers may process data internationally. We ensure any such transfers meet Australian privacy standards and provide adequate protection for your information.
When we transfer data internationally, we use approved mechanisms to ensure your privacy rights remain protected regardless of location.
- Data processing agreements with international providers
- Adequacy decisions for transfers to approved countries
- Standard contractual clauses for enhanced protection
- Regular compliance audits of international partners
- Data localization where technically feasible
Currently, some data may be processed in the United States and Singapore by our cloud infrastructure providers. These transfers are protected by appropriate safeguards and comply with Australian privacy law requirements.
Children's Privacy
avorynexal's budget monitoring services are designed for adults and we don't knowingly collect personal information from children under 13 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Our terms of service require users to be at least 18 years old to create an account, as budget monitoring involves financial decision-making appropriate for adults.
If we discover that we've collected personal information from a child under 13, we'll delete that information as quickly as possible. For users between 13-17 years old, we require parental consent before collecting any personal information.
Policy Updates
Privacy laws and our services evolve over time, so we may need to update this policy occasionally. We'll always give you advance notice of significant changes and obtain your consent where required by law.
- Minor updates: notification via email or platform announcement
- Significant changes: 30-day advance notice with summary of changes
- Changes requiring consent: clear opt-in process before implementation
- Emergency updates: immediate notification with detailed explanation
We'll always maintain historical versions of our privacy policy so you can review previous terms. The "Last Updated" date at the top indicates when the current version became effective.
Privacy Questions & Complaints
We're committed to addressing any privacy concerns quickly and thoroughly. Whether you have questions about this policy, want to exercise your rights, or need to report a privacy concern, we're here to help.
Our dedicated Privacy Officer handles all privacy-related inquiries and can assist with exercising your rights under Australian privacy law.
If you're not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC). They can investigate privacy complaints and provide guidance on privacy rights.